Terms & Conditions

1. Product Information

• All products are described as accurately as possible, with variations in colour, design, or size considered minor and acceptable. Returns based on minor written errors will not be accepted.

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2. Shipping and Delivery

• We ship orders to the United Kingdom, Europe, and internationally.

• Rates & Delivery timelines vary by destination and are estimated at checkout. We are not liable for delays caused by customs or shipping carriers.

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3. Customs and Duties

• International customers outside of Europe (and some within) may be subject to import duties, taxes, and fees, which are the responsibility of the buyer.

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4. Return Policy

• Returns are accepted within 14 days of receiving the item. Items must be unused, in original packaging, and with proof of purchase.

• Return shipping costs are the responsibility of the buyer, and original shipping costs are non-refundable.

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5. Refunds and Exchanges

• Once your return is received and inspected, we will notify you of the refund status. Refunds will be processed to the original payment method.

• Exchanges may be permitted if items are defective or damaged upon arrival. Please contact us within 7 days of receipt to request an exchange.

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6. Intellectual Property

• All content, images, logos, and designs on this website are the intellectual property of Soul and Stone and are protected by copyright laws.

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7. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

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8. Governing Law

• These terms are governed by the laws of The United Kingdom

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9. Changes to Terms and Conditions

• We reserve the right to update these terms and conditions at any time. Please review regularly for updates.

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10. Delays

• Soul & Stone will not be held responsible for any postage delays for any reason.